PRIVACY POLICY

At The Lanes Health & Beauty, we are committed to safeguarding and preserving the privacy of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, address, email address, phone number.

  • Appointment Details: Records of your appointments, treatments received, and preferences.

  • Health Information: Relevant medical history or conditions that may affect your chosen treatments (e.g., allergies, skin conditions, pregnancy).

  • Payment Information: Transaction details but not payment card information, as payments are processed through secure third-party services.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

2. How We Use Your Information

WWe may use your personal data to:

  • Provide Services – Schedule and manage your appointments, deliver treatments, and offer tailored advice.

  • Communication – Send appointment confirmations, reminders, and updates regarding our services.

  • Marketing & Promotions – If you have opted in, we may send occasional emails about special offers, promotions, new treatments, and exclusive beauty tips. You can unsubscribe from these emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

  • Improvement – Enhance our services, website experience, and customer care.

  • Legal Compliance – Fulfil legal obligations and protect our business interests.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that support our operations (e.g., IT services, booking systems) under strict confidentiality agreements.

  • Legal Authorities: When required by law or to protect the rights, property, or safety of The Lanes Health & Beauty, our clients, or others.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet is entirely secure; thus, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Typically, client records are kept for a minimum of six years.

6. Your Rights

Under data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Correct any inaccurate or incomplete data.

  • Erasure: Request the deletion of your data, subject to certain conditions.

  • Restriction: Limit the processing of your data in specific circumstances.

  • Objection: Object to the processing of your data where we rely on legitimate interests.

  • Data Portability: Receive your data in a structured, commonly used, and machine-readable format.

  • Withdraw Consent for Marketing – If you have previously subscribed to our marketing emails but no longer wish to receive them, you can unsubscribe at any time by clicking the link in any marketing email or contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse website traffic, and understand browsing behaviours. For detailed information on the cookies we use and your choices regarding them, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of these sites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

The Lanes Health & Beauty
5 Market Street
Brighton BN1 1HH
Telephone: 01273 725572
Email: julieatthelanes@aol.com

We are committed to resolving any complaints or concerns about our use of your personal data and ensuring your privacy is protected.